5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing excellent control processes.
Security guard businesses are unlike any seller a property manager usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you see whether the guard organization is doing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your defenses. In most instances they probably are, but it’s crucial to implement a system of verification and quality control to make sure that problems connected with the lack of performing these tasks don’t start to occur.
In this guide we’ll talk five (5) easy steps to enhancing your safety guard service and attaining what you picture as your perfect keyholding London.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and ask yourself does it look adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb method to screen whether the guard is a good fit for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This first dialogue will tell you a lot about what to expect from this shield and it gives you a chance to request a different shield if you feel it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• How long is each officer trained?
• How long does the security firm double lender? (Double banks is the procedure for having a seasoned guard working at precisely the same time as the new guard.)
Determine the answer to every one of the questions and make certain they fit with what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a shield to work at your property.
Guard supervision is one of the more important factors of good security guard support. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to learn and better understand their duties. If the guards are not being supervised, they start to feel their work is not significant and they start to see themselves as not as a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the 2 methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your property. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard provider provides a method of earning certain each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your safety as you are not there. During these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to make sure they understand their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident the consultant is not actually a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.